5 Reasons Healthcare Providers Should Be Using SMS for Patient Care

As the use of mobile phones for calling and texting has become more common, healthcare providers

have begun to wonder how best to leverage this new technology within their own organization. SMS stands for Short Message Service and it’s a form of digital messaging that allows healthcare providers to easily and quickly send patient messages directly from their smartphones. 

This important feature is especially beneficial when employees are spread out among various hospitals or other healthcare organizations. Cyberattacks have become all too common, with hospital networks being the latest target. As a result, patients and caregivers alike want constant access to trusted information so they can make informed decisions about their care. In other words, they do not want to be left in the dark. Well, you can check out the Canadian short code directory to get the professional SMS services!

Here are five good reasons why your staff should be using SMS for patient care:

Fast and Easy Communication.

There are many reasons patients feel nervous or uncomfortable in the doctor’s office or on a telemedicine call. This might be because they feel they aren’t being heard or they might be worried they’ll say the wrong thing. If this is the case, then communication between doctor and patient will be very difficult.

It’s likely that the patient will end up with the wrong answer or be given incorrect information. In these cases, it’s very difficult to get the patient back on track and make progress towards their goal of getting the treatment they need. This is where the power of communication lies. With the use of digital communication, you can easily ensure that both you and the patient feel heard and comfortable with the conversation.

Patient Safety.

As technology continues to evolve, so does our understanding of how cyber threats affect our physical and digital worlds. In order to stay ahead of these threats, healthcare providers need to be aware of how technology can be used against them. The good news is that the majority of healthcare organizations are now using mobile technology to protect their patients.

  • Here are just a few of the ways in which using digital communication can help healthcare providers stay safe:
  • Encryption used when sending and receiving messages keeps hackers at bay.
  • Healthcare providers can easily report cyber threats to the applicable authorities.
  • Healthcare providers can easily and securely document all interactions with patients via digital communication.
  • The providers can use digital communication to securely communicate with employees and clients at all levels of healthcare organizations.
  • Healthcare providers can easily and securely monitor patient health and medication compliance.
  • The providers can use digital communication to easily and securely share patient data with other healthcare providers and the public.
  • Healthcare providers can easily and securely set up clinics to conduct patient consultations.

Streamline Healthcare Operations.

As the number of health care contacts across organizations continues to grow, the need for efficient and effective ways to track progress across teams and departments becomes more apparent. These can be found in the use of telemedicine and remote patient monitoring. With the use of digital communication, you’ll be able to track the number of patients seen, how well they’re being treated, and any complications that may arise.

You can also see how your facility is performing against healthcare provider expectations. This critical information can be shared with administrators and senior leadership to ensure the overall organization is maintaining a reasonable standard of care.

Increase Visibility into Processes.

One of the best aspects of using mobile technology for healthcare is its capability to increase visibility into processes. This can be particularly useful for managers and executives who might be less familiar with the ins and outs of healthcare technology.

With the use of digital communication, they can easily and quickly become aware of the various processes within their organization. This, in turn, allows them to better understand the way that services are being delivered and the quality of care being provided by staff and patients.

Save Money on Device Maintenance.

Finally, there are a number of cost savings associated with the use of digital communication. Traditionally, healthcare providers have relied on paper to track performance and report patient outcomes. With the rise of e-governance, however, these are being left behind.

Digital communication has made it much simpler and more efficient to keep track of patient care. With the use of email, leaders can send regular status reports to employees on an as-needed basis. This reduces the need to manually track each patient and improves the overall efficiency of the system.

Wrap Up

The good news is that the use of digital communication in healthcare is increasing at a rapid pace. In order for healthcare providers to be successful with digital communication, they must be well-versed in the art of email. You’ll want to make sure your staff is familiar with the ins and outs of this important technology before letting them access patient information via a computer or mobile device.

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